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Mr. Mustafa Abdulkarim Al-Mutawakel

Mr. Mustafa Abdulkarim Al-Mutawakel

Mr. Mustafa Abdulkarim Al-Mutawakel

Director of Human Resources Development Department

Director of Human Resources Development Department

- 25 years, In the field of communications, customer service, statistics, planning, projects, evaluation, data analysis, and ending with the operation and management of Real Mobile.

Qualifications:

  • 2022 Pre-PhD in Business Administration, CBA Business Administration Center, Sana'a University.
  • 2021 Pre-Master of Public Administration - Sana'a University, Center for Public Administration CPA - Executive Master.
  • 2020 Master of Business Administration, Arab Academy for Banking and Financial Sciences.
  • 2004 Bachelor of Business Administration, Sana'a University.
  • 1998 Diploma in Communications (two years after high school), General Institute of Telecommunications Sana'a GTI -.

Work Experience:

  • In Yemen mobile company
  • Head of Real Mobile Sales Department "Sales Department".
  • Project Manager of Real Mobile.
  • Head of Planning and Statistics / Statistics and Evaluation Department "Project Management".
  • Call Center employee, then analysis and evaluation officer "Customer Service Department".
  • In the Public Telecommunications Corporation
  • Head of the Department of Statistics, Planning and Projects, Sana'a Governorate Branch.
  • Telephone Network Planning Engineer, General Administration of Construction and Technical Installations.

Outside the telecommunications sector.

Trained more than 600 participants through more than 30 training courses and workshops in the field of "Time Management and Effective Delegation, Fundamentals of Microfinance, Small Projects and their Importance, Entrepreneurship and Financial Studies".

Participated in a number of training programs and courses, including:

  • A number of courses in leadership and supervision skills, communication, delegation, guidance and administrative guidance, teamwork, success and self-development, dealing with conflicts in the work environment, and performance evaluation.
  • A number of courses related to innovation in government work, creative thinking, innovation and renewal, problem solving and decision-making.
  • A number of courses in project management and feasibility study, time management, effective delegation and pressure management, office management, secretarial, report writing and minutes.
    A number of courses related to microfinance and small projects, preparing a business plan and studying financial and credit feasibility studies.
  • A number of courses in the field of training of trainers TOT.
  • A number of courses in English.
  • A number of courses in the field of computer.
  • Other external courses: Establishment and development of statistics systems and outstanding performance in customer service.

Participated in local conferences -2022.

  • The first conference on digital transformation. 
  • First Fintech Conference.