Mr/Esam Ali Ahmed Al-Hamli
Chairman Of the Board.
In Yemen Mobile company, we seek to be the beacon in providing the best telecommunications services to our customers in all regions of Yemen. Therefore, we have worked to determine the strategic path that will guide us to the culture of excellence and leadership in providing the finest services at the lowest costs because we believe that what we offer is beneficial to the country and the citizen alike. We have reached to this position due to the great efforts made by the company staff, administrators and technicians. These staff, who are well-qualified professionally and scientifically, were chosen according to precise criteria and conditions. They have dedicated their efforts and time to serve the company and the customer. Furthermore, We have reached to this position due to the availability of the latest equipment and technical technologies that keep pace with the changes in the world of communications.
Every day of the year, the team of Yemen Mobile meets an endless number of customers, working as one team all the time to provide the highest levels of service that is reflected in achieving the satisfaction of subscribers through elegant dealings and positive behavior and making them our first concern despite all the complex circumstances The country is going through (politically and economically).
More about this source text, in spite of all the complicated political and economic conditions that the country is going through.
All of the regards of these achievements are by God grace first and then to a well-qualified administrative and engineering staff who worked faithfully in the previous stages by dedicating their concept of distinction to make Yemen Mobile capable of achieving exceptional standards in the field of telecommunication services. We will continue to work at the same pace with the cooperation among coworkers in various sectors of the company, in order to reach a privileged status which deserves as it is considered as one of the most important national gains that contribute to the state treasury, and plays a positive and distinguished role in the aspect of social responsibility.
In regards to our operational plans for the coming period, emphasis will be on some fundamental objectives, including:
The first objective: we will continue to develop, improve and expand the existing network and work to update it to suit the requirements of the current and future stage, and activate its potentials to reach the desired level, in order to accommodate more of new customers, with the focus on providing the current delivery central services points and work to establish new major services centers in the provinces, and activate the role of a fairly good spread of our agents in the other regions.
The second objective: working on changing the organizational culture in order to increase the loyalty of the employees and the participation of the staff in the company. Therefore, it will be our priority to promote a caring environment for the employee in terms of respect the work values ?? and to have attention to the fair rights of all. That environment commensurate with the scale of the employees efforts and contribution in different workplaces, by creating clear and studied mechanisms for this purpose to motivate them to make the environment of the company a place to care and attract the customer, which is the main factor of success, and to serve as a unique experience by improving its communication with the customer service team so easily. Moreover, one of our priorities will be to increase the customers' participation when presenting his comments and suggestions about the service provided , and to support and encourage all the administrative initiatives provided by the employees in order to improve the performance of the different departments in the company.
As for our employees, they are considered the core of the company, and we will strive to ensure a decent standard of living and work for them. We will work hard to create a work environment based on cooperation, respect, education and continuous training. We will give every employee the chance to present his/her ideas and help them present their suggestions regarding the development of operations, maintenance, customer service and cost reduction in all sectors of the company.
Moreover ,we will develop the capabilities and skills of employees by providing self-capacity, knowledge and special skills programs, and providing them with the best training programs in order to make everyone contribute to the maximum. And it will be our role and duty to offer them every possible assistance in order for them to serve the customers and the stakeholders. In addition, we will enhance the teamwork spirit.
In conclusion, the next stage will be a challenging phase at all levels. It will require us to intensify our efforts and harness the human, technical and financial resources to face these challenges, and develop our services and add new services to meet the growing needs of our dear customers throughout our homeland.
May Allah grant us guidance and success in every work we do.